Category: ServiceNow

CIS-CSM Dumps Updated [2022] Quickly Prep With CIS Customer Service Management Exam

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Free CIS-CSM Exam Questions

QuestionPublish Date132022.4.22

1. Based on which out-of-box attributes can Special handling Notes be applied to cases? (Choose three.)

A. Service Contract
B. Install Base Item
C. Product
D. Account
E. Contact

Correct Answer: CDE

2. Which one is NOT a dependency for the Customer Service Plugin?

A. Task Activities
B. Skills Management
C. Open frame
D. Communities

Correct Answer: D

3. Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)

A. Case playbook for Onboarding
B. Case playbook for Services
C. Case playbook for Product Support
D. Case playbook for Complaints
E. Case playbook for Billing

Correct Answer: ACD

4. From which one of the following can an agent create a CSM Case:

A. Human Resource Application
B. Incident Management
C. Chat
D. Special Handling Note

Correct Answer: C

5. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. True
B. False

Correct Answer: A

6. Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like a priority?

A. Case Performance
B. Case Analytics
C. Case Digest
D. Case Spotlight

Correct Answer: D

7. From a service provider\\’s

Can I find the ideal position by passing the ServiceNow CIS-APM exam

CIS-APM exam

If you have a chance to get the ServiceNow CIS-APM exam certification in your resume, it can help you find your ideal position. Passing the Certified Implementation Specialist-Application Portfolio Management exam is definitely not an easy task. Without the best arrangement materials for the ServiceNow CIS-APM exam dumps, passing is not that simple.

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Free Pass4itsure New ServiceNow CIS-HR Practice Test Questions And Answers Update

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Practice ServiceNow CIS-HR exam question 1-13

QUESTION 1
What role isrequired, at a minimum, to view confidential HR Profile data?

[2021.5] Free Pass4itsure New ServiceNow CIS-RC Practice Test Questions And Answers Update

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Practice ServiceNow CIS-RC exam question 1-13

QUESTION 1
Which of the following are scoped applications related to the Risk and Compliance applications? (Choose four.)
A. GRC: GRC Profiles
B. GRC: Attestation Design
C. GRC: UCF Compliance
D. GRC: Policy and Compliance
E. GRC: Performance Analytics
F. GRC: Risk Management
Correct Answer: BDEF
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